Privacy Policy

This Privacy Policy explains how Artist HUB ("we", "our", or "us") collects, uses, and protects your personal information when you use our CRM system at https://artisthub24.com.

1. Information We Collect

We collect the following types of information:

1.1 Personal Information

• Account information: name, email address, password (encrypted)
• Profile information: job title, company, profile picture
• Contact information: phone numbers, addresses

1.2 Client and Contact Data

• Information about your clients, leads, and contacts
• Orchestra and performance venue details
• Contract details and associated documents
• Email communications and message templates

1.3 Usage Information

• Log data: IP address, browser type, pages visited, time and date of access
• Device information: hardware model, operating system
• Activity data: actions taken within the system, feature usage

2. How We Use Your Information

We use your information for the following purposes:

• To provide and maintain our CRM services
• To authenticate your access to the system
• To enable Gmail integration for email communications
• To track and analyze system usage and improve our services
• To detect and prevent security incidents
• To communicate with you about service updates or respond to your inquiries

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: We work with third-party service providers who help us operate our business and provide our services. These providers have access to your information only to perform specific tasks on our behalf and are obligated to protect your information.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

We do not sell your personal information to third parties.

4. Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

• CSRF protection across the application
• Secure session handling with appropriate timeouts
• Input validation and sanitization
• Content Security Policy (CSP) headers
• HTTP-only cookies for session management
• Same-Site cookie attributes configured as "Lax"
• Encrypted database backups using AES-256-CBC encryption

5. Gmail Integration

Our CRM system integrates with Gmail using OAuth 2.0 authentication. When you connect your Gmail account:

• We store OAuth tokens securely with encryption
• Our access is limited to the Gmail API scopes necessary for the functionality you use
• We use your Gmail data only to provide the email integration features you request
• You can revoke access to your Gmail account at any time

6. Cookies and Similar Technologies

We use cookies and similar technologies to provide and improve our services. For detailed information about our use of cookies, please see our Cookies Policy.

7. Your Rights

Under Polish and EU data protection laws, you have the following rights regarding your personal data:

• Access: You can request information about the personal data we hold about you.
• Rectification: You can request that we correct inaccurate or incomplete information.
• Erasure: You can request that we delete your personal data in certain circumstances.
• Restriction: You can request that we restrict the processing of your data in certain circumstances.
• Data Portability: You can request a copy of your data in a structured, machine-readable format.
• Objection: You can object to the processing of your data in certain circumstances.

8. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

• Email: support@artisthub.com
• Subject: Privacy Policy Inquiry